Service Operations Procedures (SOPs)

Rila can supply the hotel standard operating procedures (SOPs) that you need for your staff training.

This will be the SOPs that YOU NEED, rather than a generic manual that you will have to dissect and translate into operating procedures before you can even begin to train your staff. With the operating procedures in hand you can develop the job position profiles and the training activity plans.

Rila can develop tailor made Standard Operating Procedures for the following:

    • Front Desk & Concierge/Porters
    • Housekeeping/Laundry
    • Food and Beverage Service
    • Kitchen
    • Stewarding
    • Sales & Marketing
    • Reservations
    • Finance
    • HR
    • Maintenance
    • Business Centre
    • Telephone

In addition to SOPs Rila can devise manuals that will help to maintain your staff with on-going training and Continuing Professional Development:

    • Rooms Department Manual
    • Housekeeping & Laundry Manual
    • Sales-Marketing-Reservation Manual
    • Finance Policy/Procedure Manual
    • Human Resources Policy Manual
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